Frequently Asked Questions

1. What is an OT? 

  • OT is a commonly used term that is a shortened version of occupational therapy or occupational therapist. Occupational therapy is a type of health care that helps to solve the problems that interfere with a person’s ability to do the things that are important to them – everyday things like: 

    • Self-care – getting dressed, eating, moving around the house.

    • Being productive – going to work or school, participating in the community.

    • Leisure activities – sports, gardening, social activities. 

    • Occupational therapy can also prevent some difficulties or minimize its effects. 

    • In order to be considered an occupational therapist, you must obtain a degree from an accredited university, write a certification exam, and be registered within the provincial college. All Enable Health occupational therapists have a minimum of a Master’s degree. 

* Definition taken from the website of the Canadian Association of Occupational Therapists. 

2. Where do OT’s work? 

  • At Enable Health, instead of working in a clinic setting, we go into the community to work with our clients. We work with you in your home, your workplace, and your community. Clients report that they see better results and improved abilities through receiving rehabilitation in their own environments. This is due to being able to tailor the assessments and rehabilitation sessions to better match clients’ everyday lives. 

3. Do I need a doctor’s referral to see an OT? 

  • No. You do not need a doctor’s referral for occupational therapy services. Referrals from your family physician are welcome. 

  • However, if you would like, your occupational therapist can liaise with your family physician regarding assessment results or treatment progress. 

4. How can I pay? 

  • We accept payment by cash, cheque, email transfer, Visa, MasterCard, or American Express at the end of each visit. 

  • Mileage may be charged for clients outside of Calgary city limits. 

  • Please contact us for pricing for medico-legal services. 

5. Will our private insurance pay for occupational therapy services?

  • Occupational therapy is often covered by group health plans, insurance plans and extended benefits packages. Please check with your provider for more information. Some important questions to ask your provider are: 

    • Are occupational therapy services covered in full or in part?

    • Does my plan limit how many sessions per calendar year?

    • Do I need a physician’s referral to be eligible for services to be covered? 

  • A receipt for services will be provided to you upon payment that you can submit for reimbursement. 

6. What communities do you serve? 

  • Calgary

  • Cochrane

  • Bearspaw

  • Springbank

  • Bragg Creek

  • Airdrie

  • Balzac

  • Chestermere

  • Rocky View County 

7. I live in a rural area without an OT. Can you do sessions over the telephone or via videoconferencing such as Skype or FaceTime? 

  • For many assessments or rehabilitation sessions, this can be accommodated. We can use either Skype or FaceTime. In order to use videoconferencing, you must have access to a screen, a microphone, and a camera. Most laptops and tablets have all of these built in to their system. Please contact us for further information. 

8. What happens once the referral is made? 

  • Once either yourself or your health care professional contacts us, we will book an appointment with you to come see you at your home. For some assessment services, we will require only this one session to work with you. For ongoing treatment sessions or for follow-up assessments, this will require multiple sessions. 

9. What kind of clients do you work with? 

  • At Enable Health, our team works with people from all walks of life. We specialize in working with adults and seniors, enabling people to live as fully as possible regardless of what adversity you are facing. Our aim is to improve the health, independence and safety of all people living in the Calgary and surrounding area, through assessment, rehabilitation, modification of the home environment or equipment recommendations. 

  • Family or friends can be an important part of client’s lives, so if requested, family or friends are invited to be part of the assessment and rehabilitation journey. Client groups we serve include: 

    • People who have pain from sitting at their desk for too long or have physical difficulty with aspects of their work. 

    • Those who have a neurological diagnosis such as Parkinson's Disease, multiple sclerosis, ALS (Lou Gehrig’s disease), stroke or brain injury. 

    • People with mental health concerns. 

    • People with orthopaedic difficulties (such as broken bones, total knee or hip replacements, and amputees). 

    • People with chronic health conditions such as arthritis, back or neck pain, acute or chronic heart failure, diabetes, obesity, COPD, or general frailty. 

    • People who have cancer or are at end of life. 

    • People who have cognitive impairments such as dementia or Alzheimer’s Disease. 

    • The general public, through provision of education sessions on topics such as health, wellness, falls prevention and safety in the home (aging in place). 

10. I need to change my appointment time. What do I do? 

  • Life happens. Please notify us at least 48 hours prior to your appointment to avoid cancellation charges. 

11. I have a referral to you. What’s next? 

  • Assessments will take anywhere from 1-3 hours, depending on the nature of the assessment. 

  • Rehabilitation and therapy sessions will be 1 hour in length (50 minutes of face to face time + 10 minutes for documentation). Longer sessions are also available on request. 

  • If you choose, family or friends are able to be present during assessment and rehabilitation sessions with your occupational therapist. 

12. Will I be working with an OT the whole time, or will you switch me to a rehab assistant? 

  • At Enable Health, we believe that you deserve the full attention and expertise of our therapists. You will be working with one of our occupational therapists for the duration of your rehabilitation and not passed on to an assistant. 

13. What about my privacy? Is my health information safe? 

  • At Enable Health we take the privacy of your health information seriously and we abide by the policies outlined in the Health Information Act of Alberta. Your occupational therapist must also adhere to the Code of Ethics as set by the Alberta College of Occupational Therapists. None of your information will be shared without your knowledge or consent. 

14. Do you provide physiotherapy or massage services? 

  • Enable Health is an occupational therapy service, and does not provide physiotherapy or massage therapy. However, we can refer on to other providers. We have a large network of service providers that we can connect you with. 

15. Can you help me obtain funding for any equipment? 

  • If you have coverage for medical equipment in your extended health benefits plan, we can provide documentation that your benefits plan may require for equipment we prescribe. Unfortunately, we do not authorize Alberta Aids to Daily Living (AADL) funding. We can also liaise with various societies that may assist with funding equipment. Any equipment that you purchase may be eligible for a tax deduction as a medical expense.